I am committed to helping you feel better by supporting you from pregnancy, postpartum, and beyond!

Your comfort and satisfaction is my TOP priority.

In order to have a great experience, please read over my policies and make sure that you understand them before booking.  By scheduling an appointment with me, you are agreeing to these policies.

Credit Card on File:

A valid credit card is required to be placed on file in order to book an appointment with Keller Prenatal Massage.  This will not be charged unless you do not adhere to the Cancellation/No-Show policy. 

Once you've received your massage, let me know if you'd like me to charge your card on file, or you are welcome to pay with a different card or cash.

Paperwork

Please fill out the Client Intake Form paperwork that will be emailed to you upon booking.  It will be completed digitally.  This needs to be filled out by the day before your visit. 

I will need a new intake form from you once a year, or any time you have any major changes to the initial form (surgeries, giving birth, becoming pregnant, newly discovered medical conditions, etc).

Cancellation/No-Show Policy:

Sometimes things happen and you have to cancel or reschedule your appointment and that's OK. There is no fee if notification is given at least 24 hours prior to your appointment.

Appointments cancelled less than 24 hours before the appointment, or clients who no show for their appointment will be charged the full session rate to the card on file. 

Clients booking using a discount certificate will be charged the full value of the session, which is $100 for the 45 minute session or $200 for the 90 minute session. 

Clients booking using a package deal or full price gift certificate will forfeit the value of their session if they no show or give less than 24 hours notice.

*Please note that this policy works in reverse! 

If for any reason I cancel your appointment with less than 24 hours notice due to an emergency on my end, your rescheduled massage session will be free.  

Arriving Late:

Your scheduled time includes your entire appointment, from start to finish.

Out of respect and consideration of my time and other clients, please plan to arrive 10 minutes early for any appointment in order to get the most of your time with me.  This gives you an opportunity to use the restroom, speak with me to discuss your goals for the session, and to get you on the table so we can begin right at your treatment time!

If you arrive later than this, I can only give you whatever time remains of your appointment and you will be responsible to pay the full length of the session you requested, even if the hands-on time does not equal your session length.  

Pregnant Clients:

If you go into labor within 24 hours of an appointment, notify me right away and I will waive the cancellation fee.  If you do not notify me and you miss your appointment, you will be charged for the full session rate.

Refusal of Service:

For safety purposes, I reserve the right to refuse or discontinue treatment at any time.

Reasons may include, but are not limited to, the following:

• intoxication
• derogatory or bigoted comments
• sexual or romantic advances (including removing legally required draping)
• illness or infectious conditions (if you have a fever, please do not come in)
• contagious or unidentified skin conditions (ex. rashes, warts, mysterious bug bites)

If you develop a skin condition, please clear it with your doctor before receiving a massage. If you exhibit any of the aforementioned conditions or behaviors, you'll be denied treatment and charged in full for the appointment.

Open Communication

In order to receive the best massage therapy possible, you must communicate ANYTHING and everything, including your needs, preferences, requests, or feedback, at any time before, during, or after your massage.

Please communicate right away if there is anything distracting you or if you feel unwell or uncomfortable at any time during the session so that the adjustments can be made. As your massage therapist, I truly want your HONEST feedback—positive or negative—and will not take offense to it.

If you have any questions, please let me know. I look forward to meeting you!

                                    -Jennifer